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Applications Analyst

Position Summary

The ideal candidate for our Applications Analyst role will be solutions focused and find joy in providing excellent customer service. This role will work on collaboration platforms, digital experience challenges, and CRM optimization for our off-the-shelf IT applications. The Applications Analyst will collaborate with staff to implement workflows, identify opportunities for process improvements in business operations, and use technology to improve efficiency and quality across the organization.

Core Responsibilities include but are not limited to:

  1. Gather user requirements and perform analysis to optimize applications.
  2. Perform as system administrator for key systems as assigned, including intranet portal, workflow automation, and document imaging.
  3. Manage small to medium-sized IT development projects.
  4. Partner with business clients to define and implement workflows that take advantage of automation.
  5. Assist in the selection of IT solutions to be used by Foundation staff.
  6. Maintain security of assigned systems, and support information protection initiatives.
  7. Develop training materials and documentation. Perform training as required.
  8. Maintain contact with vendors to assist support activities.

Requirements:

  • Bachelor’s degree in Computer Science or equivalent professional experience.
  • 3-4 years’ professional transferrable experience in technical applications support.
  • Proven ability to communicate effectively with business partners.
  • Experience using Microsoft Visual Studio or other IDEs.
  • Experience in development and maintenance of scripts using VB script, JavaScript, or other scripting language.
  • Demonstrable experience providing technical customer service.
  • Proven ability to deliver projects on time, fulfill requirements, and work on a high functioning team.
  • A valid motor vehicle operator's license and acceptable driving record required.

Travel:

  • No travel required.

Physical Demands:

  • Work is primarily sedentary. Must be able to sit for long periods of time. May require occasional physical exertion such as long periods of sitting or standing; recurring bending, crouching, stooping, stretching, reaching, or similar activities.

Desired Skills & Experience:

  • Experience with workflow management and imaging systems (ImageNow/Perceptive Content).
  • I-net development skills including web page design and n-tier development.
  • Microsoft SharePoint administration experience.
  • Experience creating DDL and DML.
  • Experience in commercial database management systems (SQL Server, Oracle).
  • Ability to meet deadlines and follow through on projects.
  • Passion and enthusiasm for the university and the mission of the Foundation.
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